IT Support Center

What You Can Expect:

  • Empathy and patience during the troubleshooting process.
  • Exceptional customer service and easy to understand communications.
  • Timeliness and responsive, prompt communications.

We Care For:

  • Mac desktops and laptops
  • Windows desktops and laptops
  • Chromebooks
  • Android-based Tablets
  • iOS devices (iPad, iPod Touch, iPhone)
  • Applications
  • Infinite Campus
  • Google Apps
  • Printing/Scanning Systems
  • Website Content Management Systems
  • Training and Consultation Services

IT Support Options

Students and Parents:  

Please contact your school's Technology Assistant for help.

DCSD Staff:

For all technology related requests, please begin by submitting a Web Help Desk ticket (choosing the appropriate Request Type) at
helpdesk.dcsdk12.org (district login required).

For immediate support needs, you can also call the IT Support Center at x70001 (or 303-387-0001 if using a non-district phone), available M-F 7:00 AM - 5:00 PM.

Additional resources and tech assistance available for DCSD staff at the ITSC Website (district login required).

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Douglas County School District Nondiscrimination Notice: The Douglas County School District does not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, religion, national origin, ancestry, creed, age, marital status, genetic information, or physical characteristics, disability or need for special education services in admissions, access to, treatment of, or employment in educational programs or activities. The School District’s Compliance Officer is Ted Knight, Assistant Superintendent, 620 Wilcox Street, Castle Rock, Colorado, complianceofficer@dcsdk12.org, 303-387-0067. Complaint procedures have been established for students, parents, employees and members of the public.