Parent & Staff IT Resources

need to know

Support options for parents/students, technology-related district employee benefits, purchasing and vendor information...find it here!

Parent Questions, Student Issues

Nothing is more frustrating than being bounced around when trying to find answers to your parent/guardian and student related questions. Visit our Parents KnowIT page featuring resources about the technology used in our district and helpful tips on parenting in the digital age. You'll find information and tips for Campus Portal, SchoolMessenger, Google Apps, Personally Owned Devices, and more.

Parent Portal Login Problems
To have a password reminder sent to the email address associated with your Parent Portal account, visit the Portal Sign-In page, click on the Help button, click on 'Problems Logging In,' then type in your Email Address and click on Send Reminder.

If you are still unable to access your account, please contact your student's school for assistance in resetting your login information.

Information & Technology Services Information for New Employees

We know that it's tough being new so we've put together a handy "how-to" guide to help you access the District resources that are availabe to you. In addition, the IT Support Center is staffed from 7am to 5pm, Monday to Friday to help answer your questions at 303-387-0001.

Technology Benefits for DCSD Employees

Through our affiliation with technology partners, we're excited to provide DCSD employees with these great tech-related discounts.

Thanks to our partnership with Microsoft, Douglas County School District students and staff are now eligible for Microsoft Office ProPlus at no cost! Visit Office 365 for more information.

VerizonDiscounts by Verizon Wireless

Now you can save up to 18% off of your personal Verizon Wireless monthly access charge, as well as enjoying exclusive savings on Verizon Wireless plans, devices and accessories, courtesy of our partnership with Verizon Wireless. Visit to qualify for eligibility (both existing and new customers - verification will use your email address).

District Website Issues

Have issues finding resources on the website, encountering broken links, or experiencing any errors? Please use the District Feedback link at the bottom of the district website to submit information regarding your experience for the most efficient response.

Technology Issues

The IT Support Center (ITSC) is open for business Monday through Friday from 7:00AM to 5:00PM (schedule may be modified during school breaks and holidays). ITSC handles questions regarding technology issues, including both hardware and software, along with Infinite Campus support. Our primary support options are either Web Help Desk tickets at (district login required) OR by phone at extension 70001 (303-387-0001 from non-district phones).

Purchasing & Vendor Questions

As per Board Policy, vendors must contact the Purchasing Department for prior authorization before contacting or visiting any school, department and/or staff member. Direct contact with IT departments and individuals is discouraged.

The District does not maintain an approved vendor list. All bid/RFP opportunities are posted on Rocky Mountain E-Purchasing. Vendors are encouraged to register with them directly.

If you have questions, please contact Purchasing and Contracting 720-433-0060.

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Douglas County School District Nondiscrimination Notice: The Douglas County School District does not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, religion, national origin, ancestry, creed, age, marital status, genetic information, or physical characteristics, disability or need for special education services in admissions, access to, treatment of, or employment in educational programs or activities. The School District’s Compliance Officer is Ted Knight, Assistant Superintendent, 620 Wilcox Street, Castle Rock, Colorado,, 303-387-0067. Complaint procedures have been established for students, parents, employees and members of the public.